UTA ranked top 5 globally in a student satisfaction survey

Submitted on Tue, 05/22/2018 - 11:38
“Take the initiative, join more events and be active. Opportunities are always there for you.”
“Take the initiative, join more events and be active. Opportunities are always there for you.” Photo: Jonne Renvall

The University of Tampere ranked top 5 globally in a student satisfaction survey for a good place to be: ”I want others to experience what I am experiencing at the University. It's a great place to learn and grow.”

The University of Tampere took part in the International Student Barometer Survey (ISB) in autumn 2017. The last ISB Survey that the University of Tampere participated in was conducted in 2010.

Overall, 120 higher education institutions participated in the survey worldwide, including 15 Finnish higher education institutions. This allows comparing the results of the University of Tampere to results of other Finnish universities, other European universities and universities across the globe.

The survey was conducted by an independent benchmarking and consultancy service, the International Graduate Insight Group (www.i-graduate.org).

The ISB Survey was sent to all international students at UTA, including both exchange students and degree students. The survey was answered by 375 students and the response rate was 30. The survey measured student satisfaction in the following areas: decision-making, arrival, learning, living, support services, recommendation and why students leave after studies. The results of the survey are used to further develop UTA’s services and improve the experiences of international students.

Overall, 91 % of the respondents were either satisfied or very satisfied with all aspects of their experience at UTA.

The area where students were most satisfied with was Support Services since 91.5 % of the respondents were satisfied or very satisfied with these services. The area in which students were least satisfied with was Living Experience with 82.1 % of the respondents reporting that they were satisfied or very satisfied with this area.

When comparing the student satisfaction using the overall satisfaction rates, UTA received high scores internationally in facilities, safety, surroundings, restaurants on campus, IT support, formal welcome at the institution and willingness to recommend UTA to others. The areas in which UTA has lower international scores are work opportunities during and after studies, making friends from the host country, student union activities and setting up a bank account. However, it is important to note that the respondents are rating importance and satisfaction relevant to them in their institution instead of comparing their institution against other institutions.

Overall, 90 % of the respondents would recommend studying at UTA and 95 % are happy with their life at the University. The corresponding percentages were 81 % and 88.2 % in the ISB Survey conducted in 2010.

International students are highly satisfied with their studies in Tampere; the main reasons are finding accommodation, formal welcome, expert lecturers, language support, facilities and safety. Students arriving at UTA named specific programme titles, university reputation and research quality as the most important factors when deciding where to study. The UTA website, friends and current UTA students were the top three factors that helped the respondents choose UTA as their institution.

The University of Tampere and Tampere University of Technology organised a survey feedback session as a joint effort. This allows the two institutions to compare their results, share their best practices and work on problematic areas together. After the feedback session, there has already been a workshop dealing with the survey results to find ways to improve UTA’s services and the student experiences respectively.

The International Student Barometer (ISB) is a survey for international exchange and graduate students studying at universities in different countries, which the British iGraduate has conducted since 2005. Finland has participated in the survey in a nationally co-ordinated manner in 2010 and 2014. This time around, the National Board of Education supported the participation so that results were obtained from a sufficient number of higher education institutions. Since higher education institutions from several countries participate in the survey, the universities involved are able to compare their results internationally. Altogether, 110,386 students from 129 universities and 17 countries took part in the survey.