Quality management system
The purpose of the quality management system is to support the realisation of the university’s strategic goals. The quality system produces information and policies to be used in the management and resource planning of the University with the aim of developing the preconditions for education and research, and building the capacity of the personnel.
The University’s quality management system was audited in 2014-2015 and it received the national quality label issued by the Finnish Education Evaluation Centre (FINEEC). The audit certificate will be valid unti 9 April 2021.
Being issued the HR Excellence in Reseach label by the European Commission shows that the University offers a stimulating and good working environment. The University is also committed to equal and transparent recruitment practices and the development of researchers’ position and careers.
The University’s quality system supports the achievement of strategic goals by
- providing management with information and procedures for continuous development of operations
- providing the teaching and research staff with the prerequisites for focusing on research and teaching
- supporting staff members’ opportunities to participate and their capacity building
- giving students the opportunity to complete a comprehensive degree systematically within the target time
- offering expertise and scientific knowledge to society
- communicating actively in regular forums and the University’s intranet
The quality system reinforces resource planning and supports management at different levels. The division of responsibilities in quality management are laid down in the University’s regulations. At the University of Tampere, quality management means commitment to the continuous, knowledge-based improvement of operations in line with the quality cycle. The quality cycle (Plan - Do - Check - Act) means the cyclical development of operations based on assessment information.
The quality management system includes the tasks and responsibilities of the actors and the procedures in quality management.
The University uses internal and external evaluations to develop its operations. The executive review outlines the evaluation targets and schedules. In developing assessment, the responsibility for planning and implementing the measures lies with the subject of the evaluation.
The key elements of quality management are
- the executive review (the University’s management assesses the functionality of the quality system and presents measures for the continuous development of operations)
- annual planning of operations and recources (including CAF self-assessments and HR planning)
- internal and external evaluations (in accordance with the plans included in the executive review)
- development discussions (which align personal and organisational goals)
- feedback and follow-up information (the executive information system)
The University’s quality system is specified in the Quality Manual. The Quality Management System site in the intranet provides information on the procedures and current news in quality management for members of the University community.
please get in touch or give your feedback
If you have feedback or development ideas, you may also directly contact the people responsible for quality management.
Stakeholder groups, partners, citizens
- University level: Quality Manager Jukka Mäkinen (firstname.lastname@example.org)
- Faculties and independent institutes: deans and directors
- University level: Development Manager Leena Ahrio (email@example.com)
- Faculties and independent institutes: Quality Coordinator of the unit
- University level: Head of Educational Development
- Degree programmes: teacher responsible for the degree programme
- Doctoral programmes: professor responsible for the doctoral programme
- The Quality Manual of the University of Tampere
- Human Resources Strategy for Researchers at the University of Tampere (HRS4R)
- University of Tampere’s Research Assessment Exercise (UTA RAE 2014)
- Quality assurance in education: Quality from the Student’s Perspective
- Quality Management System pages in the intranet