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university of tampere: library: information resources: e-resources: remote access:
Tampere University LibraryUniversity of Tampere Tampereen University Library

Problems with Remote Use

If there are any problems with logging in, ensure your basic user account and password are still valid. The remote access is only available for the university staff, researchers and regular students. Basic user accounts are issued by the Tampere University IT Services.

If You Are Not Able to Log in

If you receive the error message below, you can get past it by closing your browser and then reopening it.

opensaml::FatalProfileException

The system encountered an error at Mon Sep 5 14:21:36 2016

To report this problem, please contact the site administrator at finna-posti@helsinki.fi.

Please include the following message in any email:

opensaml::FatalProfileException at (https://www.finna.fi/Shibboleth.sso/SAML2/POST)

Unable to establish security of incoming assertion.

Problems with Firefox 27.0 and Chrome -Browsers

Error message:

"SSL connection error. Unable to make a secure connection to the server. 
This may be a problem with the server or it may be requiring a client
authentication certificate you don't have."
or "The connection was interrupted..."

Use Internet Explorer instead.

 

Only Empty page opening an article or journal pages and URL address is: http://sfx.nelliportaali.fi/nelli06b/img/ajaxtabs/transparentpixel.png

Close browser tabs and /or delete browser history and cookies.This error happens irregularly. Changing to another browser helps too.

  • If the connection to a database or electronic resource fails to work, please inform the library either via e-mail kirmtuki@uta.fi or using the web-form.

  • This Connection is Untrusted : Your browser may give a warning concerning the remote access server Helios, because it's certificate is an unusual type. You may proceed by clicking: I Understand the Risks , Add Exception and Confirm Security Exception.
  • Please notice that downloading an e-book or an electronic article may take a while depending on the connection and devices used.

  • If you fail to log in to Andor or if the access to the databases is denied, check your browser and firewall settings .

  • The browser must allow:

-Certificates

-Cookies

-Pop-Up Windows

-Switching the connection to another server

 
Kalevantie 5
PL 617
33014 University of Tampere
Maintained by: kirjasto@uta.fi
Last update: 7.11.2017 10.48 Muokkaa

University of Tampere
+358 3 355 111
registry@uta.fi


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