Tampere University Library Strategy 2010-2015
Approved by the Library Board on January 28, 2010
Mission
Tampere University Library is a part of an international research university. The Library supports the University’s goals by providing information, teaching and publishing services to researchers, teachers, students and University Hospital personnel as well as to other scientific information seekers. The Library develops its services emphasizing customer orientation as a part of the national and international research library network.
Vision
Tampere University Library is well-known as a reliable supplier of scientific information and as an authority. The Library actively promotes open access to information, fulfills the changing information needs of its users and offers an inspiring working environment.
Values
defined as the Library's shared values in 2003
- We acquire and supply resources to satisfy the research and teaching needs of the University.
- We offer quality services emphasizing customer orientation.
- We value know-how and learning.
- We collaborate with mutual trust and respect.
Change in Operational Environment
taken into consideration in strategy formulation
- Changes in study and research environment
- Structural development and economic situation
- Change in publishing activities
- Change in personnel structure
Strategic goals 2010-2015
Accessibility and usability of good quality collections
- The Library will acquire scientifically reliable, current and versatile resources both in printed and electronic formats covering the teaching and research fields of the University.
- The Library promotes the flexible use of collections.
Development of an organization of experts, the work environment and the leadership
- The interactive leadership and management support the development of an organization of experts.
- The Library's competent and renewing work community assumes the responsibility for individual and communal well-being, valuing the skills of different generations.
Offering of creative study environment
- The Library develops a robust study environment by offering up-to-date, welcoming, functional and disabled friendly premises and technologically advanced equipment, which make the effective studying and learning possible in areas meant for both silent and team work.
- The Library develops and offers personalised virtual and mobile services for studying.
- The Library offers study and learning support for groups and individual patrons by connecting information literacy with the different forms and processes of higher education.
Support for research processes and publishing
- The Library takes into consideration the various needs of the itinerant researchers and the diversifying research partnerships.
- The Library promotes the availability of University publications and the visibility of research results.
Innovative customer service culture
- The Library develops its services in cooperation with the primary patron groups. The Library collaborates with the research community in a versatile, regular and systematical fashion.
- The Library diversifies and renews the customer service practices by searching for creative and brave solutions. To cover the varied customer needs, the Library offers alternative solutions, such as virtual, mobile or local.
Critical Factors for Success
Know-How
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Critical success factor |
Task
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Goal level |
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Support for research prosesses and scientific publications |
Knowledge and support for the University's publishing
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Ensuring the level of skills regarding the publication archive by allocating personnel resources Pilot project of pvoviding an information specialist for research groups Familiarity with evaluation practices, e.g., by becoming skilled in bibliometric analysis methods |
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Ongoing development of professional skills
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Support for the Library personnel’s ongoing education
Participation in training and courses
Exploitation of research information in all operational developments
Developing the pedagogical skills of the staff
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Career planning as a central part in the career development discussions Updating the Library’s professional skills chart
Participation in relevant training and courses annually Ensuring the knowledge of technical and copy right issues
Upkeep of professional skills by following library and information science research and developments
All information specialists involved in teaching take part in a basic course of university pedagogy Hourly paid teachers participate in pedagogical training |
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Development and support for interactive leadership and management
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Developing the social skills of the staff in the working environment
Developing management skills
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Participation in training courses for the benefit of the working environment
Arranging management training days annually Developing the leadership communications |
Tailored and diversified services
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Critical success factor |
Task
= |
Goal level |
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Ensuring quality services
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Ongoing development of the quality assurance system to meet operational environment changes
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Developing a quality assurance system for the whole Library Renewing the Library’s teaching quality assurance system during 2010 Ongoing development of the feedback system |
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Recognizing and anticipating customer needs
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Recognizing customer needs
Searching for new methods to recognize the changing customer needs
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Customer satisfaction and impact surveys every 2 to 3 years Renewal of the customer observation (monitoring) system in 2011 Making use of the social media in supporting teaching and research
Developing and renewing the web pages from the perspective of the customer in 2012 at the latest |
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Development of flexible and diverse services
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Widening of self services
Developing personal and tailored services |
Augmenting visibility, especially online visibility of the publishing services during the strategical period Developing forms of self service:
Developing the liaison work by following-up the activities of every liasion worker in their own area Widening of the Hire an Information Specialist service during the strategical period Utilization of the collection map as a working tool to deepen the operational environment skills |
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Marketing of services
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Searching for new methods for the dissemination of information about services |
The creation and realization of a comprehensive marketing system; implementation in 2010 |
Finance and Funding
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Critical success factor |
Task = |
Goal level |
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Coping with changes in the economic environment
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Securing financing for library resources and services in the new operational environment
Searching for new financing channels to cover developing operations
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Ensuring coverage for price increases in annual acquisitions at budget negotiations Ensuring continuation of the PHD (Pirkanmaa Hospital District)-agreement at the annual service agreement negotiations Directing the Library’s internal resources to focus areas at the University Acquiring external financing, such as from the Ministry of Education or Unipoli, to cover appropriate development activities Securing financial know-how in various ways:
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Cooperation and Networking
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Critical success factor |
Task
= |
Goal level |
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National cooperation in line with the Library’s strategic goals and participating in national networks |
Contributing to the university library council and consortia
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Taking an initiative in the Council Active and extensive participation in central projects from the Library’s perspective Influencing the acquisition of potential new national systems Developing the publication archive Developing information literacy teaching |
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Deepening the cooperation with the University, the University Hospital and its scientific communities, and also as a specialist in research alliances.
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Coooperation with the scientific community and the University Hospital
Marketing of library services to graduate schools and groups
Collaboration in studies planning
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Participating in the University’s new structural development projects (e.g., economic and biomedical sciences)
Active involvement in the University’s IT-Administration management group
Solidifying cooperation with the Pirkanmaa Hospital District
Arranging meetings with departments, faculties and other interest groups
Active contribution in the Teaching Council
Library representatives’ participation in the curriculum work groups Planning and realization of international teaching together with the University’s potential International Teaching Center |
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Advancement of areal cooperation
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Increase of cooperation with TUT and TUAS through joint development projects
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Internationality/Internationalization
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Critical success factor |
Task
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Goal level |
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Offering a functional work environment to international students, teachers and researchers
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Ensuring the Library’s services and communications in English
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Allocation of the Library’s internal resources to international activities in accordance with the University's strategy Development of web pages, directions and guidelines in English Offering information literacy education/teaching in English, e.g., by joining the data searching unit to international graduate programs Marketing of the Library’s services to new international teachers and researchers, e.g., through the international office and departments |
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Participating in the international networks of research libraries
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Networking by participating in international conferences
Participation in IFLA
Continuation and diversification of the Erasmus cooperation |
Participation of 3 to 4 library representatives in yearly conferences and reporting about their proceedings At least one library representative has a membership in some IFLA task force Taking advantage of future IFLA conferences (Gothenburg in 2010 and Helsinki in 2012) Participation of 1 to 5 persons in the library exchange programs through the Erasmus cooperation |
PL 617
33014 University of Tampere
